Platform Operations - Vice President

Job Application for Platform Operations - Vice President at iCapital

iCapital is seeking an experienced Vice President to join the US Platform Operations team and play a critical role in how alternative investment products are delivered to clients. This leader will oversee the execution of operational and technical requirements across the platform, ensuring scalable, high-quality delivery for the growing alternatives business.

The Vice President will lead a team responsible for business as usual (BAU) platform operations, middle office execution, and technical support, with a strong focus on operational excellence, process optimization, and client experience. This role is highly visible, cross functional, and essential to maintaining the reliability, efficiency, and scalability of iCapital’s platform in a fast paced, growth-oriented environment.

Own end‑to‑end operational execution of fund launches across the VP’s covered client portfolio, ensuring on‑time, accurate delivery aligned with client commitments and platform readiness.

Support the alternative investments business with day‑to‑day platform operations ensuring consistent execution aligned with operational standards and service expectations.

Manage a dedicated book of alternative investment clients, overseeing recurring activities including fund launches, platform configurations, technical operations, and ongoing support.

Develop and directly manage a team of 3–5 professionals across middle‑office and pipeline operations, fostering a culture of accountability, quality, and continuous improvement.

Drive efficiency and scalability across BAU operations by standardizing processes, strengthening quality controls, and delivering training and guidance to the team.

Own issue management and escalation, serving as a senior point of contact for complex operational challenges and stakeholder coordination.

Balance daily execution with ongoing process improvement, identifying opportunities to operationalize enhancements and reduce risk.

Establish and maintain best practices for documentation, knowledge management, and process transparency within the team and across the organization.

Partner closely with cross‑functional teams, including Client Management, Product, Technology, and Fund Origination to troubleshoot issues, inform platform enhancements, and support broader business objectives.

10+ years of experience in financial services, fintech, or alternatives, with at least 3+ years in platform operations, middle‑office operations, or a related function

Experience in a high‑growth or scaling organization is strongly preferred

Proven track record managing and developing small, operations‑focused teams in dynamic environments and experience onboarding and ramping new hires is a plus

Demonstrated leadership in operational execution, including ticketing management, client responsiveness, and resolution of complex operational and support issues

Strong organizational skills with the ability ...