Return Helper Raises $4M Series A for AI Returns Tech

Logistics technology innovator Return Helper has successfully closed a $4 million Series A funding round, signaling strong investor confidence in its AI-driven approach to optimizing cross-border e-commerce returns. The capital infusion is earmarked for significant international expansion, particularly into the European market, and the enhancement of its artificial intelligence capabilities. This strategic investment follows a period of robust growth for the company, which achieved over 60% year-on-year revenue expansion and reached profitability in the latter half of 2025.

The funding round saw participation from a notable group of investors, including new entrants Cathay Venture, MLC Ventures (the corporate venture arm of Mitsubishi Logistics Corporation), and Jun Yue Investment Co. Ltd. Existing investor Colopl Next also participated, underscoring their continued belief in Return Helper's vision. MLC Ventures highlighted their enthusiasm for supporting Return Helper's global scaling efforts, recognizing the company's role in building essential infrastructure for the evolving landscape of international reverse logistics.

Return Helper's core offering revolves around transforming the often costly and complex process of cross-border e-commerce returns into a profitable venture. The company leverages proprietary technology, including a SaaS returns management platform with integrated merchant and buyer portals, a sophisticated warehouse management system, and a dedicated forward logistics service named FlexForward. These integrated solutions aim to streamline operations from return initiation through to final disposition, addressing critical inefficiencies that plague the industry.

According to Roy Wan, CEO of Return Helper, the company's AI-powered strategy directly tackles the primary points of failure in cross-border returns. "The biggest leak in cross-border ecommerce happens after the return is initiated," Wan stated. "We’re using AI to bridge those gaps by measuring, systemising, and fixing the chain where it usually breaks." This focus on intelligent automation is key to managing a complex network that spans over 20 overseas warehouses and partnerships with more than 30 logistics providers, supporting major e-commerce platforms like Shopify, Amazon, TikTok, and eBay.

The company's recent financial performance provides a compelling backdrop for this funding. The reported 60%+ growth and profitability in 2025 were largely attributed to the effective deployment of AI across its operations, leading to improved efficiency, reduced processing times, and enhanced service quality. This momentum is expected to accelerate with the new capital, which will fuel expansion into new international markets, further development of advanced AI agents for returns management, and the growth of its recommerce initiatives aimed at recapturing value from returned inventory.

Europe has emerged as a particularly strong growth engine for Return Helper. The region experienced a remarkable 215% revenue increase in 2025, significantly exceeding internal projections. Early 2026 performance indicates a trajectory for an additional 230% growth over the previous year, driven by nearly 100 European merchant partners relying on Return Helper's solutions. This rapid adoption reflects a broader trend within the European e-commerce sector, where efficient and cost-effective returns management is becoming a critical competitive differentiator.