Omilia Raises $67M Series B for AI CX Platform Expansion

Omilia, a prominent player in enterprise customer experience (CX) AI, has successfully closed a $67 million Series B funding round. The investment was spearheaded by existing backer Expedition Growth Capital, a transatlantic firm specializing in software and AI. This significant capital infusion is earmarked to fuel the company's aggressive global expansion, particularly its North American operations, and to further develop its proprietary Agentic Self-Learning CX platform.

The company's impressive growth trajectory is underscored by its annualized recurring revenue (ARR) surpassing $60 million, representing a more than tenfold increase since its Series A financing. This surge in revenue has been driven by the adoption of Omilia's advanced AI solutions by major enterprises across regulated sectors like banking, insurance, and healthcare. Notable clients include industry giants such as Capital One, Discover, RBC, and Taco Bell, demonstrating the platform's ability to meet stringent security, scalability, and compliance demands, including FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR.

Omilia's core strength lies in its voice-first AI platform, built entirely on its own agentic Voice AI technology. This proprietary approach allows for the management of exceptionally large-scale deployments, such as a Tier 1 U.S. bank processing over 1 million calls daily and a multinational insurer handling more than 600,000 calls per day for real-time agent assistance. By controlling the entire technology stack, Omilia achieves sub-second latency and predictable costs, even while managing over 50,000 concurrent voice interactions for a single client, a feat difficult to replicate with third-party component orchestration.

The recent funding follows a period of substantial organic growth and product innovation. Omilia's Agentic Self-Learning CX platform has significantly shortened deployment times for production-ready AI agents. Furthermore, the company has introduced a transparent pricing model that eliminates token cost pass-through, enabling clients to precisely calculate ROI from the outset and avoid unexpected expenses. This cost predictability stems from Omilia's use of purpose-built models rather than relying on external large language models, differentiating it in a market increasingly sensitive to operational expenditures.

The company's momentum is further evidenced by recent strategic wins and product enhancements. An expanded agreement with Taco Bell, covering over 1,000 drive-thrus, highlights the platform's impact on operational efficiency. The launch of Lexis, a generative text-to-speech model tailored for enterprise contact centers, also showcases Omilia's commitment to delivering cutting-edge capabilities. This Series B capital will support the establishment of Omilia's first U.S. office and bolster its global commercial team with experienced hires, including former Five9 executives like Chief Revenue Officer Nick Delis and Chief Marketing Officer Ryan Kam.

This funding round positions Omilia to capitalize on the expanding market for AI-driven customer service solutions. The global conversational AI market is projected to grow substantially, driven by enterprises seeking to enhance customer engagement, reduce operational costs, and improve agent productivity. Omilia's focus on large, complex, and regulated enterprises, combined with its unique technological architecture and proven scalability, provides a strong competitive advantage in this dynamic sector.