Natter Raises $23M for AI Employee Feedback Platform

Conversation intelligence platform Natter has successfully closed a $23 million funding round, signaling a significant shift in how organizations gather internal feedback. The investment, led by Renegade Partners, with participation from Kindred Capital, Costanoa Ventures, Rackhouse Ventures, Village Global, and Asymmetric Capital Partners, will fuel the company's expansion and further development of its AI-powered employee feedback system.

Natter, operating as Tenth Chapter Ltd., is disrupting traditional methods like surveys and focus groups by leveraging artificial intelligence to conduct large-scale video interviews with employees. The platform aims to capture authentic sentiments and critical insights at unprecedented speed and depth, offering a more efficient and revealing alternative to conventional feedback mechanisms. This approach is particularly valuable in today's fast-paced business environment, where rapid understanding of employee morale and operational friction points is crucial for strategic decision-making.

The company's co-founder and CEO, Charlie Woodward, emphasizes the untapped value within every employee's perspective. He highlights the urgent need for organizations to access this information, citing positive engagement from major corporations such as Accenture, ServiceNow, and Philip Morris. Natter's internal data suggests a dramatic improvement in insight generation, with one client reporting that just 40 minutes of AI-driven conversations yielded more valuable information than 500 hours of traditional research interviews. Furthermore, the platform has uncovered significantly more organizational themes compared to focus groups, often revealing previously unknown issues.

A key differentiator for Natter is its ability to foster a greater sense of psychological safety among employees. Woodward explains that individuals tend to be more candid and open when interacting with an AI, especially on sensitive topics, compared to face-to-face interviews with management. The company's commitment to anonymity and data privacy reassures employees that their feedback will not lead to repercussions, encouraging more honest and comprehensive input. This enhanced comfort level is critical for uncovering the nuanced challenges that can impact productivity and employee retention.

The efficacy of Natter's approach has already translated into substantial growth. The company reported a fourfold increase in revenue in 2024, followed by a fivefold increase in the subsequent year, underscoring the market's strong demand for its innovative solution. This rapid expansion is largely attributed to its successful penetration of the U.S. market, which now accounts for 80% of its client base, prompting the company's recent relocation of its headquarters from London to New York City. The newly acquired capital will be strategically deployed to bolster its engineering, data science, and product development teams.

Renata Quintini, Co-founder and Managing Director at Renegade Partners, noted the limitations of outdated feedback methods and praised Natter's proprietary infrastructure for real-time video capture and its extensive longitudinal dataset. She believes this creates AI-native, defensible insights essential for sales, strategy, and HR functions, positioning Natter to fundamentally transform how enterprises listen, learn, and act upon internal feedback.