Support Fusion Raises $1M Pre-Seed for IT Collaboration Platform

Melbourne-based technology firm Support Fusion has successfully closed a $1 million pre-Seed funding round, signaling strong investor confidence in its mission to streamline IT service delivery. The capital injection was spearheaded by prominent venture capital firms Func Ventures and Exhort Ventures, with additional backing from Antler and a trio of influential industry operators. This funding will accelerate the company's expansion, particularly in the United States, and bolster its engineering capabilities with a focus on AI-driven development.

The core innovation from Support Fusion addresses a persistent challenge in the IT managed services sector: the fragmentation between enterprise internal IT systems and the tools used by external Managed Service Providers (MSPs). Founded by brothers Greg Rudakov (CEO) and Steve Rudakov (CTO), the platform aims to bridge this gap by enabling seamless collaboration and data synchronization across disparate IT management tools. This reduces operational friction and enhances visibility for both clients and service providers.

The strategic importance of this funding is underscored by the caliber of investors. Func Ventures and Exhort Ventures, recognizing the evolving needs of enterprise IT, led the round. They were joined by Antler, a global early-stage venture capital firm. Significantly, the round also saw participation from key figures within the IT service provider community: Biagio LaRosa, CEO of Generation-e; Ryan Spillane, CEO of 360 Consulting; and Toby Alcock, founder of Paratira and former Global CTO of Logicalis. These operators bring invaluable firsthand experience with the pain points Support Fusion is designed to solve, and will contribute to product strategy.

Greg Rudakov highlighted the organic demand that validated the company's approach. "When US and UK customers began adopting our product without any proactive outreach from our side, it became clear that the problem we're solving is a universal one," he stated. "This funding, from both VCs with a clear vision for enterprise IT's future and seasoned operators who have personally experienced these challenges, validates our direction. We are now scaling our team to capture a significantly larger market share."

The company has rapidly developed over 10 platform connectors, integrating with widely used systems such as ServiceNow, Halo, ConnectWise, Freshworks, Jira, Autotask, and Zendesk. This broad compatibility ensures that Support Fusion can serve the majority of co-managed IT engagements globally. The fresh capital will be strategically deployed to expand the Go-To-Market and Alliances team, enhance AI-focused engineering efforts, and establish a dedicated customer success presence in the United States, a key growth market.

Steve Rudakov, CTO, emphasized the role of AI in accelerating development velocity. "Modern AI capabilities allow a small engineering team to achieve what would have required a much larger headcount just a few years ago," he explained. "However, our focus remains on building a robust and secure platform. We are prioritizing ISO 27001 and SOC2 certifications and bringing in senior technical talent to ensure our solutions meet the stringent expectations of global enterprises." Federico Quaia from Exhort Ventures added, "AI doesn't replace integration; it makes it more critical. As autonomous workflows become more prevalent, the demand for data consistency, auditability, and control intensifies. Support Fusion is building the essential infrastructure for reliable and accountable service delivery across organizations."