NTT DATA Acquires Netgain, Expands Nordic ServiceNow Business

NTT DATA is significantly expanding its footprint in the Nordic region's digital transformation services market through the acquisition of Netgain AB. This strategic move, following its earlier integration of The Cloud People in late 2025, is set to establish the largest dedicated ServiceNow consultancy in Sweden. The combined entity aims to solidify NTT DATA's leadership in delivering ServiceNow-powered solutions across Scandinavia and the Baltics, enhancing its capacity to guide clients through complex workflow automation and digital modernization initiatives.

Netgain AB, founded in 2008 and based in Stockholm, brings a robust portfolio of end-to-end ServiceNow services, encompassing strategic advisory, implementation, ongoing managed services, and AI-driven workflow enhancements. The company boasts over 160 ServiceNow certifications, underscoring its deep technical acumen and commitment to client success. Previously a part of the CombinedX group since 2013, Netgain has cultivated strong relationships with both enterprise and public sector organizations throughout Sweden, positioning itself as a trusted partner for digital advancement.

This acquisition aligns with NTT DATA Business Solutions' broader strategy to invest in high-growth areas that deliver tangible value to its clientele. Norbert Rotter, CEO of NTT DATA Business Solutions, highlighted ServiceNow as a critical component of this strategy, noting that The Cloud People has already demonstrated significant success in the Nordics. The addition of Netgain is expected to further accelerate growth within the Swedish market, leveraging the acquired firm's skilled consultants, established client base, and profound platform expertise.

The global demand for AI-enhanced workflow automation and seamless service experiences continues to surge, making platforms like ServiceNow indispensable for modern enterprises. Jatin Rajpal, Global Head of ServiceNow at NTT DATA, emphasized that this acquisition directly supports the company's objective to broaden its capabilities and strengthen its presence in key international markets. By integrating Netgain's specialized knowledge and operational capacity in Europe, NTT DATA enhances the synergy with The Cloud People's existing strengths.

Bjørn Jarl, CEO of The Cloud People, views this development as a pivotal step toward building a premier ServiceNow organization across Europe. He pointed to a strong cultural and strategic alignment between the organizations, characterized by a shared focus on customer-centricity, quality, and maximizing the value derived from the ServiceNow platform. This consolidation is anticipated to foster greater knowledge exchange, talent development, and continued innovation.

For Netgain, becoming part of NTT DATA Business Solutions and The Cloud People signifies a new phase of opportunity. Eva Sandberg, CEO of Netgain, expressed confidence that clients will continue to benefit from familiar expertise while gaining access to a wider international network and enhanced resources. Following the transaction's expected closure in the coming weeks, pending regulatory approvals, Netgain will operate under the brand name “Netgain – an NTT DATA company.”