Listen Labs raises $69M Series B to scale AI CX research platform

Listen Labs has closed a $69 million Series B round to accelerate deployment of its AI-first customer-research platform across large enterprises. The financing, led by Ribbit Capital with participation from Evantic, and existing backers Sequoia Capital, Conviction and Pear VC, will be used to deepen the company’s product and expand its commercial footprint.

The San Francisco start-up claims rapid early traction: since launch it reports a 15x jump in annualized revenue, has reached an eight-figure run-rate, and says its systems have captured more than 1 million interviews. Behind the scenes the platform taps a global pool of roughly 30 million pre-qualified participants, enabling research programs across demographics, languages and professional cohorts.

Listen’s proposition is to replace slow, expensive qualitative programs with an AI-powered interviewer and downstream tooling that converts conversations into actionable artefacts: narrated highlights, thematic clustering, search-ready transcripts and presentation-ready decks. Customers cited by the company include enterprise names such as Microsoft, Sweetgreen, Perplexity and Robinhood.

Use cases range from product discovery and UX testing to go-to-market messaging and investor diligence. The platform’s screen-recording and prototype tests have been used by product teams to observe flows in Figma and live builds; marketing teams use the outputs to choose creative that drives the best ROI; and investors lean on customer interviews to validate thesis-level bets, the company says.

Market context: demand for AI-enabled customer intelligence tools has surged as digital businesses chase better signal from qualitative data. Firms that previously relied on large-scale surveys and panel research are adopting conversational, AI-augmented methods to surface outlier voices and richer verbs of customer language. Firms combining AI and a proprietary participant base can shorten insight cycles from weeks to days — a core selling point for Listen.

Alfred Wahlforss, co-founder and CEO of Listen Labs, said the funding will be applied to product engineering, scaling the participant panel and enterprise go-to-market. The company has now raised about $100 million in equity to date. With fresh capital and client momentum, Listen positions itself to compete for budgets historically spent on legacy CX research and bespoke agencies, aiming to make customer voice a default input into product and commercial decisions.