Adesso Acquires AI InsurTech omni:us

German IT services giant adesso has bolstered its insurance technology portfolio with the acquisition of Berlin-based InsurTech firm omni:us. This strategic move aims to deeply embed omni:us's advanced artificial intelligence capabilities for automated claims processing into adesso's existing software solutions, enhancing efficiency for insurers.

omni:us specializes in developing AI-powered software that streamlines the handling of insurance claims. Its technology analyzes claims submissions and policy documents, extracts and structures critical information, and applies industry-specific rules. This allows for the near-complete automation of routine claims, significantly reducing processing times and operational costs. For more complex cases, the platform acts as an AI co-pilot, preparing data, suggesting next steps, and aiding claims adjusters in decision-making. The solution is designed to manage the entire claims lifecycle, from initial notification to final payout.

The acquisition is particularly significant for adesso as it integrates omni:us's proven AI platform into its in|sure Ecosphere, a cloud-native software suite for core insurance processes. This integration ensures that omni:us's technology will not operate as a standalone application but will directly interface with insurers' core systems, offering a seamless experience. This move aligns with the growing demand for intelligent automation in the insurance sector, a market segment experiencing robust digital transformation.

Founded in 2015 by a team including Sofie Quidenus-Wahlforss, omni:us has roots in Austria and has evolved from a document digitization technology. The company has trained its AI models on millions of annotated claims and over 80 million insurance documents, enabling it to support the automated processing of over one million claims annually. Prior to the acquisition, omni:us had secured approximately $56 million in funding from a notable roster of investors, including Target Global, MMC Ventures, Talis Capital, Anthemis, Unbound, CommerzVentures, Viola FinTech, and UNIQA Ventures.

adesso, a major player in the German IT services market with nearly 11,500 employees and revenues approaching €1.5 billion in 2023, sees this acquisition as a key strategic enhancement. The company anticipates efficiency gains of up to 35% and a potential improvement in the claims-to-cost ratio by up to four percentage points for its clients, based on prior customer experiences. The integration of omni:us's "Agentic Layer" technology, which allows AI systems to execute work steps autonomously within defined parameters, is expected to drive these improvements.

Both companies emphasize that the combined offering will prioritize explainability, oversight, and operational reliability, crucial elements for regulatory compliance and user trust in the insurance industry. This acquisition positions adesso to offer a more comprehensive and intelligent suite of solutions to its extensive client base, including major insurers like Allianz, UNIQA, and MS Amlin, who were previously clients of omni:us.